Shipping and Refund policy


All packages are shipped from Croatia, have a tracking number and all prices mentioned are in Euros (€). If you are within the European Union, VAT is already included and you should not pay import fees. However, if you are not in the EU, you may have to pay import taxes and/or customs charges. RedViperGames is not responsible for these costs and you should take these costs into account when ordering from outside the EU.


Note that if you pre-order items with different release dates in one order, they will ship when all items are available. If you want them in multiple shipments, you can contact us regarding the extra shipping fees for the multiple shipments.


For the prices of all the services offered by the Croatian Post you can take a look at the following links (please note that the prices in the links are portrayed in Croatian kuna):
For prices for international customers click HERE.
Fore prices for domestic customers click HERE.

Alternatively you can simply just send us an email at [email protected] and ask us to give you a quota for your desired order.

Refund policy

As for our refund policy, you have 14 days, counted from the day it was received, to return your order and get a refund. However, there are some conditions.

  • If you would like to return any products, please contact us at [email protected] with information regarding what you want to return.
  • Tournament entries cannot be refunded. They can however be used for future tournaments.
  • The products that are returned should be in the same condition as we shipped them. So sealed booster boxes should still be sealed, and singles should be undamaged. If product was unnecessarily damaged by you, we may apply depreciation and refund you less accordingly.
  • You are responsible for the shipping costs of shipping the items back to us and these will not be refunded.
  • The original shipping costs will not be returned if the reason of return is anything other than a mistake made by us (for example, if we shipped you the wrong product).
  • We will refund your (partial) order within 14 days of receiving the items back, if all the other conditions are fulfilled.
  • The refund will be made through the same method that was used to make the original payment if possible.
  • We have the right to hold back the costs made for the refund, this depends on the payment method:
    • PayPal: 3.4% – 5.4% + €0,35
    • SEPA: €7,50,-